Great team and sales guys. Nice reveal too
Great team and sales guys. Nice reveal too
Salesperson was incredibly helpful (not pushy).
Welcoming staff and farren was a great salesman, wasnt pushy and assisted me which exactly what I wanted.
It was no one's fault, but the part required was ordered and delivered on time but it was faulty so another one was ordered and I had to go back the following day. No problem, I was able to sit back, have coffee and relax a second time!
It is a well built car with an excellent road holding-still learning all the remarkable features!
I was kept informed the light out the day of the progress and price.
Good atmosphere; friendly welcoming environment and helpful, knowledgeable staff.
No pushiness. Discovered and met my "needs".
I have no complaints about the ease of arranging the service, they contacted me, the reception at the service center or collecting the car on completion of the service.
Easy to book to suit my convenience together with comments as above
As above which is all in direct contrast with sales team.
Alexandra Nicholas was a fantastic sales rep. No stone left unturned!
Really pleased with the work, valletting and as I couldn't arrange for anyone to come over with me you collected my car which I appreciated. I gave a 3 star as I had to reprogram some settings which I didn't find easy also didn't realise both keys
It was all so easy, is a nice large dealership & could drive inside onto the forecourt & drop the car (& pick it up again) right next to the showroom - it felt like a first class service
The winter check was carried out in the timescale as promised and the car was nicely cleaned.
Very efficient, excellent communication, good advice.
Excellent service in an excellent new garage space in Rustington.
Staff attentive without being intrusive. Had to re schedule at short notice and dealt with professionally.
Very quick, and went through everything.
It was all excellent , wouldnt give top score as always room for improvement ??Extra product I purchased cradle for I phone more expensive than from mini direct but wax price matched when I brought this to dealers attention.
Helpful, friendly staff and work completed promptly
All explained & good customer service
Everything was perfect
On the morning of the service I had to change the pickup arrangements (due to an emergency surgery appointment) and the receptionist at first was not at all helpful but once this was sorted out, everything worked out well.
Always a good experience
I specced Harmon Kardon upgrade but it was not on car at delivery.
It was easy, not over priced and extremely good service.
All the staff were so enthusiast about the product. It was infectious and after a chat I wanted to sign and buy a car.
Service representative very helpful and knowledgeable when discussing what we considered faults. Windscreen wipers were replaced and boot opening examined and no fault found. She explained very thoroughly what was found.
The car went in for an end of warranty service and MOT. It had an error message re tyre pressure showing when it went in and it delivered back to me with the same message showing
Did exactly what I wanted
Excellent customer service.
I was kept informed on the status of my order and the estimated day of delivery, and at handover plenty of time (and coffee) were allowed to familiarise me with the functions and controls of the car.
Not having much dealings with staff. work has been excellent advise given which i took. you either take or decline decline then if somethings goes wrong its down to you I am a woman on her own needs to be confedant in the company mini excellent
Everything was arranged on time, car delivered back early and well looked after while waiting.
Very friendly and helpful staff. They did exactly what was required.
I recently had a small service and was disappointed because my mini was returned without my BOOT being hoovered... This would of taken 30 seconds...
Everything was done well, and on time.
Treated really well our sales advisor Farran kept us informed at all times
Booking my car in was easy and hassle free. I went off shopping on the day after dropping the car off and only had to wait a little longer than expected to pick her up after the clean.
Pick up and delivery helpful and on time. Communication good
Polite and friendly staff
See answer to 1. above
Car delivered earlier than expected.Kept us informed.
Easy to arrange, car was immaculate on collection
Always an enjoyable experience; helpful staff, good coffee and an extremely pleasant ambiance to wait for my car in.
Knowledge team always willing to help
I felt completely taken care of and didnt have to worry about a thing.
Quick, easy and comfortable wait while the work was completed